It was evident when an ICU patient was not going to live much longer. The patient did not want to be transferred. Krista Coffey realized that the patient's daughter may not make it to the hospital to see her before she died. Krista worked to facilitate a face-to-face phone call between the patient and her daughter. Krista held the phone for 20 minutes while the daughter spoke to her mother. The daughter was able to express how much she loved her mother. The patient died before her daughter was able to arrive. Krista's actions ensured that the patient's daughter had closure. She assured that the patient was comfortable and that her wishes were respected.