Kristen Irvine consistently monitored my status and would take my mind off of my pain by speaking with me re: the race and other experiences. I was very impressed with her personal and professional touch and her enthusiasm for her job” Patient returned to ED next year…”A few moments later, a very energetic and professional looking nurse entered with a huge smile, greeted me by name and welcomed me back…again. Kristen recognized me and we briefly reminisced. I was very impressed that she recognized me and personally greeted me. She would not be attending to me since another nurse was assigned to me which made me more impressed that she would take time out to say hello to a former patient.