Nurse Kylie DiLeo handled my concerns with empathy and compassion, far exceeding her duty call. She was kind, courteous, and understanding in a way that cannot go unnoticed. Not only did Kylie allow me a safe space to talk about my pain, but she also took every measure to ensure I was as comfortable as possible. With pain comes emotional turmoil, and she understood and validated all my concerns. Even with a full load of patients to care for, I felt like a priority. She worked around me when I finally found a comfortable position while performing her duties, and she met all my needs in a friendly, helpful, and heartfelt manner. She was truly a gem and an amazing member of your team. Her personality, charisma, and conviction shone through her efforts, and she was truly remarkable. Thank you so much, Kylie, for all you do. You are making a difference just by being you! It does not go unnoticed.