I was moved to a room late Wednesday night and was very fortunate to be treated by Lorraine Zepeda. It seemed she knew I wasn’t able to sleep, and she checked on me often, offering conversation and care. I could tell this wasn’t just a job for her. With all the mask-wearing, people need to find new ways to smile. Lorraine smiles with mannerisms and words, and professional care. I’m 75+ years old, and I’ve seen a lot in my life. I thank Lorraine from the bottom of my heart for her high-quality care and kindness.