Lupita Borja
December 2024
Lupita
Borja
,
ADN, RN
Telemetry
St. Vincent Regional Hospital
Billings
,
MT
United States
Lupita’s actions had a profound impact on our overall experience during a challenging time.
Lupita provided exceptional care during my husband’s stay in the hospital for his heart catheter procedure. From the moment we met her, she took her time to answer all of our questions thoroughly and with genuine patience, never making us feel rushed. Her warm and welcoming smile was always present, which brought a sense of comfort and reassurance to what could have been a stressful experience. Lupita’s kindness and sweetness shone through in every interaction, and she consistently followed through on her promises. When she said she would be right back, she kept her word without fail, demonstrating her reliability and commitment to her patients.
Although she is a newer employee, her dedication to providing outstanding care was evident. If she didn’t know the answer to a question, she made sure to find out, ensuring we had the information we needed. Her determination and attentiveness left a lasting impression on us, and we absolutely loved having her as part of our care team. Lupita truly went above and beyond to make a difficult time more manageable, and we are incredibly grateful for her support.
Lupita’s actions had a profound impact on our overall experience during a challenging time. Her patience, attentiveness, and genuine kindness provided us with a sense of comfort and reassurance, reducing the stress and anxiety that often accompany medical procedures. By taking the time to answer our questions thoroughly and ensuring we felt heard, she fostered a sense of trust and confidence in the care my husband was receiving. Her reliability, such as always keeping her word and promptly addressing our concerns, made us feel valued and respected. Additionally, her determination to find answers when she didn’t know something showed her commitment to ensuring we had the information we needed, which helped us feel more informed and empowered. Lupita’s compassionate care and professionalism not only made the experience more positive but also left a lasting impression, reinforcing our trust in the quality of care provided by the hospital.
Although she is a newer employee, her dedication to providing outstanding care was evident. If she didn’t know the answer to a question, she made sure to find out, ensuring we had the information we needed. Her determination and attentiveness left a lasting impression on us, and we absolutely loved having her as part of our care team. Lupita truly went above and beyond to make a difficult time more manageable, and we are incredibly grateful for her support.
Lupita’s actions had a profound impact on our overall experience during a challenging time. Her patience, attentiveness, and genuine kindness provided us with a sense of comfort and reassurance, reducing the stress and anxiety that often accompany medical procedures. By taking the time to answer our questions thoroughly and ensuring we felt heard, she fostered a sense of trust and confidence in the care my husband was receiving. Her reliability, such as always keeping her word and promptly addressing our concerns, made us feel valued and respected. Additionally, her determination to find answers when she didn’t know something showed her commitment to ensuring we had the information we needed, which helped us feel more informed and empowered. Lupita’s compassionate care and professionalism not only made the experience more positive but also left a lasting impression, reinforcing our trust in the quality of care provided by the hospital.