The patient and her spouse nominated Mark after he went above and beyond to help them while the patient recovered from surgery. The couple was not local to the area and had spent several days at the hospital. Due to their extended stay, the patient's spouse traveled to a nearby laundromat to wash clothes. Mark took notice of his plans and after working a 12-hour shift, made a special trip to the laundromat to check on him and to confirm that he had transportation back to the hospital. The patient's spouse noted that Mark showed that he genuinely cares for his patients and their families by going the extra lengths to ensure the best care possible.