I was coming to the hospital from out of state. My brother had taken a turn for the worse and was headed for emergency surgery. As I entered the ICU, Mark calmly explained to me what was going on. He allowed me to hug my brother before he was taken to the operating room. Mark then relayed a message from my brother and answered my unending questions and concerns. He assured me that my brother was in good hands in this hospital, being treated by great doctors. That was important to me since I was from another state.
Mark was my brother's nurse the next day. Apparently, he followed him to the other side of ICU. We were so thankful for that! When I asked questions or my brother had certain requests Mark never seemed to be annoyed with us. He treated my brother and our family with utmost respect. Thank you Mark!