February 2023
Mia A
Jacintho
,
BSN, RN
Heart and Vascular Critical Care
Baystate Medical Center
Springfield
,
MA
United States
She listened to me cry, and vent, and answered all of my questions. She held me and let me cry and made sure I had a support system.
Mia Jacintho was part of the nursing team that cared for my husband before his passing. Mia went above and beyond not only providing exquisite and compassionate nursing care to my husband but to me. Mia totally surprised me when I met her. I went into my husband’s room and found gloves filled with warm water under his hands. My initial concern was that there was something wrong. Mia assured me that she does this, so the patient feels they aren’t alone. My heart was so happy to hear how much she cares. Mia also heard all my comments about my husband’s love of music and put a playlist on the whiteboard for the next shift to know. They were quick with a hug and gentle reassurance. Much to my surprise – Mia sent flowers for my husband’s funeral! These are just a few of the highlights of the type of care that Mia provided to my husband and me. She was so gentle, respectful, and sympathetic. She listened to me cry, and vent, and answered all of my questions. She held me and let me cry and made sure I had a support system. It was amazing to watch Mia do her job!