I would like to take a moment to recognize Michelle Hoover, RN, for a DAISY Award for outpatient. Michelle always goes above and beyond for her patients. She is newer to home care, and has really excelled! Multiple examples can be given of her compassion and willingness to go above and beyond, but I would like to give one example in particular.
Michelle admitted a new patient to our service one morning. She spent a great deal of time in the home ensuring the patient received her treatment and the family and patient had full expectations of home care and the treatment they were going to be providing in the absence of a nurse. There were orders for wound treatment in both the morning and in the evening to be done. The orders stated the nurse would go in the morning and family to perform in the evening. The primary caregiver for the wound treatment was unable to be at the admission, but the family was able to document the information for that caregiver to do the treatment in the evening. Michelle spoke with the caregiver after her visit and they discussed the evening treatment. She then called this manager to see if it would be ok if she could go back out in the evening just to walk the caregiver through the treatment with hands-on help. In home care, there are evening nurses and on-call nurses available. Instead of offloading this to another nurse, Michelle took the initiative to go out and be with the caregiver at night, even though she wasn't on call; to be there for her during the first time she did the dressing changes to increase her comfort level.
We are fortunate to have Michelle as part of this team and part of our organization!