Pat, RN CM, has been an excellent patient advocate for our family! She demonstrates empathy, and care for the patient & family with each interaction. Pat provided us with educational materials, and shared her personal experience as well as her professional experience with nursing home and rehabilitation care. Her expertise and experience have helped us with options and perspective during this difficult time, and her compassion for our loved one is been exceptional. She has treated our family with care, patience, and understanding. She was made to work this job, by going above & beyond. She has a passion for listening and helping people.