Pearl was my RN on a very painful day which landed me in the ED. I’d like to thank Pearl for being curteous, professional and knowledgeable in her field to accurately answer my questions. Because of Ms. Belmonte’s services she made an awful, painful, scary situation & turned it into a life lesson I experienced with a loving family member. Pearl assisted in turning a bad day around because of how she was able to effectively communicate with sincerity & professionalism. Pearl exhibited such warmth & professionalism that I was proud to be a Kaiser member. Thank you Pearl for treating me like a member of your own family, thank you for speaking to me professionally & sincerely (combined). And thank you for making my awful day a bundle lighter because you cared.