...a patient's wife commended Rachel for "attacking my husband's needs like a bulldog, comforting our family". They stated that Rachel is "an angel who literally saved my husband's life". The patient's family states that Rachel is "exceptional and has such a calming presence that made us feel like everything was going to be OK". The patient's wife commented that "Rachel gave us the most heartfelt hugs after her shift and we want to adopt her".

Rachel is described by her peers as being very reliable and pleasant. They can see that Rachel's patients love her. Her managers commend her for promoting hospital initiatives and being so supportive of the organization and of her team members.

Because of Rachel's compassionate and caring efforts, her patients experience a level of care that exemplifies the impact nurses have in creating an environment where patients and families feel at home.