My wife spent the entire weekend in the McLaren Health Care Center with a severe kidney and bladder infection. I wanted to tell you directly how much I sincerely appreciate the professional and personal attention Rachel gave to my wife during her 2 ½ day stay at McLaren. Through her demeanor and general positive attitude, my wife was uplifted and encouraged every time Rachel came into her room. Even on the several occasions I was visiting, Rachel would come into the room with an unfettered attitude of keeping our spirits uplifted, unlike anything we have observed in previous hospital experiences. Whatever obstacles or frustrations of the day she may have been encountering, she had the unique ability to leave it all at the door and come in to see and talk to my wife as if she were the ONLY patient on the entire floor. Both my wife and I were so impressed with her professionalism (of course), but it was her attitude toward and care for my wife that won the day for both of us. And, of course, the icing on the cake for me was when Rachel personally got a wheelchair and took my wife (after her release yesterday), down and out of the main lobby, and waited with her while I went for our car. You may look at this as merely an everyday expectation of your nursing staff, and that is great. But I wanted to let you know that Rachel, to us and for us, went far beyond anything we could have imagined or expected. Thank you for scheduling and allowing Rachel to become a small part of our lives for just 2 ½ days. It was indeed special.