1. "Raul came into my room late in the evening noticing I wasn't able to sleep and asked if I would like to talk. He was aware that I was just diagnosed with diabetes and he took the time to educate me and put me at ease regarding a freightening experience. Raul's customer service skills, knowledge and comforting bedside manner made me feel confident that it will all work out. He is definetly is a special flower in your exceptional guest service garden".

2. "Raul was extremely courteous and provided detailed explanations to us. He made us feel like we were the only room he had to care for. He took into consideration what my son wanted and did his best to make sure my son was well taken care of. Great bedside manners and again was very kind and helpful! While all the nurses were kind and helpful, Raul stood out among them. Thanks!"