Samantha was extremely attentive and caring during the hours that I was in her care. She constantly came to check on me whilst I was waiting to see the doctor. Samantha was very aware of the pain that I was in, especially around my hip area, and she spent a great deal of time arranging the pillows until I was comfortable. Considering that I was several thousand of miles from home, Samantha cared for my emotional needs in the absence of a family member- she kept wiping away my tears! I was so frightened about our accident and very unsure about what was happening to me or my husband but Samantha kept us informed at all times about the situation and as well as being a skilled professional - she also took on the role of a kind friend. To be involved in a head-on road traffic accident during your holiday is already stressful, but for it to happen thousands of miles away from home was even worse - Samantha took away a great deal of the stress. I will always remember her kindness whenever I think back to our visit to America.