January 2020
Sarah
Buscher
,
RN
The Medical Intensive Care Unit
Centra Health
Lynchburg
,
VA
United States
As a lifelong alcoholic, I presented at the Lynchburg General Hospital ER with a BAC of 0.472 requesting a medical detoxification and assistance in remaining alcohol-free. I was subsequently a patient in the Medical ICU Unit for 4 days. That decision to start on the path to Recovery took me 40 years to make. It was the hardest decision of my life, and I was vulnerable, frightened, distraught and in a world (alcohol-free) I hadn't seen in 40 years. Frankly, I was terrified. Of the myriad of RNs, MDs, Residents, Students, and Staff that consulted and cared for me, Sarah stood out as caring and compassionate on a personal level, treating me as a person needing help, not just as a random broken body with systemic issues to be stabilized. I believe this is called bedside manner, caring for the person, not just the person's ailment. While all the other clinicians were skillful and polite at their tasks, Sarah was the only one who appeared to me to be genuinely caring and concerned about me as a suffering person, not just a malfunctioning organism to be diagnosed, stabilized and discharged. For example, Sarah was the only person to genuinely smile at me, was the only person to look at me with excited bright eyes, was the only person to touch my arm (as a family member might do as a sign of comfort), was the only person who maintained eye contact with me, was the only person who did not appear to be simply "doing a job", was the only person who was actually fixing a person...mind, body, and soul, was the only person who cared to asked my wife how she's doing and what could she do for her, and was the only person who truly comforted me and my family. Sarah is a role model in bedside manner. I believe I began to heal better and faster after my contact with her.