Sheila Frankenfield was nominated by a colleague for her empathy and understanding toward a patient. Sheila not only shared her own experience with the patient and her family, but she also offered encouragement and guidance in a difficult time. Realizing all the support they would need for the journey ahead, she provided the family with a list of resources including her direct cell number. By focusing on serving the patient and her willingness to share her experience, Shelia was able to touch the life of a patient in a special way.