June 2022
Sophie
Backus
,
Registered Nurse
Progressive Care Unit
AdventHealth New Smyrna Beach
New Smyrna Beach
,
FL
United States
It was her compassion, empathy, and cheerfulness that helped me to relax.
Two weeks ago, I had a heart ablation. From all reports, this would be a "piece of cake," but nothing was further from the truth, at least for me. After several hours in surgery and recovery, it was determined that I could return to my home. However, less than 24 hours later, I found myself in an ambulance on the way to AdventHealth NSB, where for the next 24 hours, I laid in the emergency room while waiting for a room. I was tenderly cared for and was so hopeful when a bed became available in the PCU. It was way after midnight when I finally settled in. But all the issues continued with no relief until Sophie came into my room early in the morning to start her shift. I was greatly distressed and scared, and she could see that immediately. The first thing she did was come to my side, introduce herself, and ask if there was anything I needed. When I told her "water," she quickly left the room and returned with a large cup decorated with sunbursts and happy smiles drawn by her. She proceeded to explain what she would be doing in an effort to ascertain what would be the best care program for me based on my doctor's recommendation. It was her compassion, empathy, and cheerfulness that helped me to relax. Her skilled nursing and professionalism was evident in her care of both patient and family. She seemed to know intuitively how to ease the fears and concerns of her patient as well as provide excellent care and information. Throughout that first day, she would stop in my room as she made her rounds, bringing with her a ray of sunshine and hope. Prior to finishing her shift, she brought in the nurse and technician who would be attending to me until the following morning. She introduced them and then proceeded to cover my history, all of which I could see and hear with great care and deliberation. I was amazed that she could remember so much, especially the "little things" to ensure I had a restful night. When she left, I felt a quiet peacefulness. I'd like to say that the night was uneventful; however, that was not the case. It was Sophie's instructions to the care team that I believe made the situation bearable, and because she had carefully covered my care program that was in place, it allowed the night team to administer to my needs and bring some peace and relief both inwardly and outwardly. The next morning when Sophie came in, she asked how the night was, listening intently not only to my story but observing me and gently explaining the next steps in my care. There was not a time that I pushed the call button that she did not respond. That morning I mentioned that I would like a clean gown. The next thing you know, she leaves and returns with not only a clean gown but washcloths, towels, and a basin of warm, sudsy water to bathe me. You never know how it feels to get clean after several days other than it relieved my anxiety, and I found myself able to eat and begin to get my strength back. Later in the morning, the attending physician determined that I could be discharged. Sophie explained to me each step toward that end and showed me the checklist that would have to be completed prior to my departure. As the morning passed, she continued to monitor my progress. When the time came to leave, I felt such a kinship with her, and I realized this was the loving care she gave to all of her patients. When she rolled me out the door in a wheelchair to our car, I was moved to not only hug her but to tell her I loved her. Sophie had made an otherwise dreadful situation manageable and hopeful. Sophie is an example of a dedicated nurse with all those qualities that exemplifies the caring ministry of Christ. I will never forget Sophie and am grateful God put this angel in my life and thankful that others will benefit from her expertise and loving way. She is a DAISY!!