Susie perfectly sums up my version of exceptional client care. Every chance she gets she goes above and beyond to make our son happy and at home. From playing with him, spoiling him with treats to ensure he is eating and making sure he is comfortable. We were scared, as parents typically are when they have a child that requires a hospital stay. She made sure we knew what was going on and if she couldn't, she made sure she was communicating with the other staff to ensure we were well informed. It's all the little things that make up customer service skills. Empathy, kindness and effort, we got them all. Thank you so much, Susie, for making Children's a home away from home.
Thank you, Susie, for making a difference to our patients and families!