Trudy Durant
March 2022
Trudy
Durant
,
RN, PCCN
Emergency Department
Champlain Valley Physicians Hospital
Plattsburgh
,
NY
United States
Her interactions with us were great. But it was the way she handled herself and the attitude and empathy for incoming patients (plus over the phone) that were so impressive.
Grace under pressure and an overwhelming patience in the incredibly busy Emergency Department (ED) at CVPH are just part of what makes Trudy Durant, RN, PCCN stand out to her patients and colleagues. Those two qualities are also among the reasons Trudy has been presented with the hospital’s 14th DAISY Award for Extraordinary Nurses.
Trudy, who has worked at CVPH for three decades and spent the last 14 years in the ED, was nominated for the honor by a patient’s family member. In a note to the DAISY Committee, the family member wrote about the compassion and kindness he witnessed in action while sitting in a room within earshot of the front desk one late night and early morning in February.
“I heard several people come in that I would describe as moderately unreasonable or aggressive,” the family member wrote in his nomination letter. “Trudy was fantastic with each and every one of them. She very quickly got the situation under control and continued on with her shift.”
He went on to call Trudy a magician on the phone, noting that she was able to calm the callers down while offering any advice she could before moving on to her next task.
“Her interactions with us were great,” the family member wrote. “But it was the way she handled herself and the attitude and empathy for incoming patients (plus over the phone) that were so impressive. Any organization would be lucky to have Trudy as the frontline in customer service.”
Trudy is often one of the first people patients and their loved ones see when they come into the ED. As the triage nurse, part of her job includes assessing and prioritizing the level of care each patient needs as they come in the door. Colleagues praise Trudy’s reassuring and calming demeanor as key to easing patient concerns and diffusing many potentially difficult situations.
“Her commitment to delivering the best care to her patients is something to be admired,” the CVPH Assistant Nurse Manager added. “She most certainly has become a staple for the ED, especially as the first face that patients coming into the hospital see overnight.”
“She commits every shift to providing the best care possible to our patients,” the CVPH Emergency Department Director offered. “Trudy is able to prioritize their care and lessen the anxiety of their waits in triage.”
Trudy is respected among the group for her commitment to her colleagues inside and outside the hospital.
“You can always rely on her to show up at going away dinners or breakfast with her “night” crew. We are her family, and she is ours. She treats every patient like they are her family, too,” she said.
Trudy, who has worked at CVPH for three decades and spent the last 14 years in the ED, was nominated for the honor by a patient’s family member. In a note to the DAISY Committee, the family member wrote about the compassion and kindness he witnessed in action while sitting in a room within earshot of the front desk one late night and early morning in February.
“I heard several people come in that I would describe as moderately unreasonable or aggressive,” the family member wrote in his nomination letter. “Trudy was fantastic with each and every one of them. She very quickly got the situation under control and continued on with her shift.”
He went on to call Trudy a magician on the phone, noting that she was able to calm the callers down while offering any advice she could before moving on to her next task.
“Her interactions with us were great,” the family member wrote. “But it was the way she handled herself and the attitude and empathy for incoming patients (plus over the phone) that were so impressive. Any organization would be lucky to have Trudy as the frontline in customer service.”
Trudy is often one of the first people patients and their loved ones see when they come into the ED. As the triage nurse, part of her job includes assessing and prioritizing the level of care each patient needs as they come in the door. Colleagues praise Trudy’s reassuring and calming demeanor as key to easing patient concerns and diffusing many potentially difficult situations.
“Her commitment to delivering the best care to her patients is something to be admired,” the CVPH Assistant Nurse Manager added. “She most certainly has become a staple for the ED, especially as the first face that patients coming into the hospital see overnight.”
“She commits every shift to providing the best care possible to our patients,” the CVPH Emergency Department Director offered. “Trudy is able to prioritize their care and lessen the anxiety of their waits in triage.”
Trudy is respected among the group for her commitment to her colleagues inside and outside the hospital.
“You can always rely on her to show up at going away dinners or breakfast with her “night” crew. We are her family, and she is ours. She treats every patient like they are her family, too,” she said.