My mother came in and needed to have a dialysis catheter inserted and then needed a treatment that evening after normal dialysis hours. Virgil actually came to transport my mom to the dialysis center after waiting an hour for her to arrive and no transporter was available. He was also concerned about her nutrition and allowed us to bring her tray with. He was also very attentive to my mom's needs as well as mine that entire evening while working over hours and with minimal staff.